School of Medicine Homepage
Emory University Shield
  • About
    • Our Vision
    • Academic Departments
    • Our Leadership
    • Health Care Partnerships
    • Diversity, Equity, & Inclusion
    • Location
    • Supporting Our People
    • Our Faculty
    • History
    • News
    • Events
    • Contact Us
  • Education
    • Degree and Certificate Programs
    • Academic Departments
    • Residents & Fellows
    • Postdoctoral Training
    • Continuing Medical Education
    • Admissions
    • Cost and Financial Aid
    • Student Resources
  • Research
    • Research Innovation
    • Conducting Research
    • Core Facilities
    • Research Centers
    • Research Training
    • Academic Departments
    • Find a Researcher
    • Research News
  • Clinical Experience
    • Where We Work
    • Caring for a Diverse Population
    • Faculty Clinical Experience
    • Advanced Patient Care
    • Academic Departments
    • Community Learning
  • Giving
  • Directory

Faculty Academic Affairs and Professional Development section navigation

  • Teaching
    • Sub link
      Learning to Be Better Teachers
    • Sub link
      Faculty Development Program for Clinical Educators
    • Sub link
      2024 Educator Appreciation Day
  • Clinical Care and Service
    • Sub link
      Interprofessional Team Skills for Quality Improvement
    • Sub link
      Point-of-Care Ultrasound (POCUS) Course
    • Sub link
      Health Equity Advocacy Course
    • Sub link
      Continuing Medical Education (CME) Courses
    • Sub link
      American Board of Medical Specialties (ABMS) Portfolio Program
    • Sub link
      2025 National Doctors' Day
  • Research
    • Sub link
      Researcher Survival Skills
    • Sub link
      Clinical Research Bootcamp
    • Sub link
      Clinical Research Mentoring Program
    • Sub link
      Speed Networking
    • Sub link
      2024 Researcher Appreciation Day
  • Career Development
    • Sub link
      New Faculty Orientation
    • Sub link
      Professional Development Lecture Series
    • Sub link
      Transition to First Faculty Position
    • Sub link
      Junior Faculty Development Course
    • Sub link
      Advancing Success through Coaching, Equity, Networking, and Development (ASCEND) Program
    • Sub link
      Collaborative Learning Communities
    • Sub link
      Preparing for Retirement
  • Leadership Development
    • Sub link
      New Clinical Leader Development Course
    • Sub link
      Emory Professional Leadership Enrichment and Development Program (EM-ProLEAD)
    • Sub link
      Pathways to Leadership Excellence
    • Sub link
      New Leader Onboarding
    • Sub link
      Executive Leadership in Academic Medicine
    • Sub link
      Woodruff Leadership Academy
  • Mentoring
    • Sub link
      Mentoring Collaborative
    • Sub link
      Career Optimization and Mentoring Program for Academic Success and Support (COMPASS)
    • Sub link
      Mentoring Resources
  • Appointments, Promotions and Tenure
  • Awards and Recognitions
    • Sub link
      National Doctors' Day
    • Sub link
      Educator Appreciation Day
    • Sub link
      Researcher Appreciation Day
    • Sub link
      Faculty Recognitions Week
    • Sub link
      Emory at Grady Awards
    • Sub link
      Dean's Distinguished Faculty Lecture and Award
    • Sub link
      Dean’s Eminent Investigators
    • Sub link
      Macy Faculty Scholars Program
    • Sub link
      Executive Leadership in Academic Medicine
  • Continuing Medical Education (CME)

Emory University School of Medicine

  • About
    • Sub link
      Our Vision
    • Sub link
      Academic Departments
    • Sub link
      Our Leadership
    • Sub link
      Health Care Partnerships
    • Sub link
      Diversity, Equity, & Inclusion
    • Sub link
      Location
    • Sub link
      Supporting Our People
    • Sub link
      Our Faculty
    • Sub link
      History
    • Sub link
      News
    • Sub link
      Events
    • Sub link
      Contact Us
  • Education
    • Sub link
      Degree and Certificate Programs
    • Sub link
      Academic Departments
    • Sub link
      Residents & Fellows
    • Sub link
      Postdoctoral Training
    • Sub link
      Continuing Medical Education
    • Sub link
      Admissions
    • Sub link
      Cost and Financial Aid
    • Sub link
      Student Resources
  • Research
    • Sub link
      Research Innovation
    • Sub link
      Conducting Research
    • Sub link
      Core Facilities
    • Sub link
      Research Centers
    • Sub link
      Research Training
    • Sub link
      Academic Departments
    • Sub link
      Find a Researcher
    • Sub link
      Research News
  • Clinical Experience
    • Sub link
      Where We Work
    • Sub link
      Caring for a Diverse Population
    • Sub link
      Faculty Clinical Experience
    • Sub link
      Advanced Patient Care
    • Sub link
      Academic Departments
    • Sub link
      Community Learning
  • Giving
  • Directory
  • Home School of Medicine Home
  • About
  • Our Faculty
  • Faculty Development
  • Career Development
  • Leadership Resources

Leadership Resources

Crisis Leadership Tips

Demonstrate a decisive plan of action

In times of crisis, people look to leaders for direction and are reassured by decisiveness. Despite incomplete information, effective leaders communicate clear next steps while addressing expertise and information gaps. Consider sharing contingency plans and if/then scenarios.

  • What Good Leadership Looks Like During This Pandemic – HBR
  • Leading Through A Crisis – Harvard Business School

Show caring and inclusion toward the people you lead

Listen deeply to the concerns of people and directly address those concerns with empathy. Ensure that everyone has an opportunity to contribute. Don’t drop the focus on people as you are engrossed in crisis management.

  • How To Be An Inclusive Teacher Through A Crisis - HBR

Be visible and communicate on a regular basis

While the current pandemic calls for social distance, it is important to be present with those you lead. When possible to maintain physical safety, touch base with people at different levels of the organization in person. Use video conferencing and phone calls to connect more effectively than relying solely on email or social media. Create a rhythm of communication that people can depend on for updates.

Ensure people have what they need to do their jobs

People want to be safe and effective in their work and may worry that stressful times pose new challenges or changes to their jobs. Effective leaders clarify expectations and update those regularly in response to crisis. Ask and then listen for what front-line people identify as needs, which may include supplies and equipment, technology or protocols, training, information, and clarity of roles, among other things.

  • What Employees Need From Leadership – Gallup

Communicate transparently, with integrity

Crises can be rife with bad news, and the rumor mill is turning. Embrace the opportunity to discuss reality in an open way. Provide hope for the future and how we will work through the current challenges together. Acting in the face of uncertainty means we will be wrong at times. When missteps inevitably occur, acknowledge them and adjust course toward goal.

Attend to people’s wellbeing

Beyond the concerns people express about work and the faces they show, there is pain and suffering. Acknowledge that and act to mitigate the stressors and promote resilience. Make it normal and destigmatized to avail oneself of helpful resources.

Crisis Leadership Articles

  • What Employees Need From Leadership – Gallup
  • What Good Leadership Looks Like During This Pandemic – HBR
  • Leading in Difficult Times Video Library – AAMC virtual resource library on leading in difficult times, with a focus on managing self, leading others, and leading your organization.
  • Wellness Resources for SOM Faculty

Resources

  • Resources for the WHSC Community
Faculty Academic Affairs and Professional Development
  • Teaching
    • Learning to Be Better Teachers
    • Faculty Development Program for Clinical Educators
    • 2024 Educator Appreciation Day
  • Clinical Care and Service
    • Interprofessional Team Skills for Quality Improvement
    • Point-of-Care Ultrasound (POCUS) Course
    • Health Equity Advocacy Course
    • Continuing Medical Education (CME) Courses
    • American Board of Medical Specialties (ABMS) Portfolio Program
    • 2025 National Doctors' Day
  • Research
    • Researcher Survival Skills
    • Clinical Research Bootcamp
    • Clinical Research Mentoring Program
    • Speed Networking
    • 2024 Researcher Appreciation Day
  • Career Development
    • New Faculty Orientation
    • Professional Development Lecture Series
    • Transition to First Faculty Position
    • Junior Faculty Development Course
    • Advancing Success through Coaching, Equity, Networking, and Development (ASCEND) Program
    • Collaborative Learning Communities
    • Preparing for Retirement
  • Leadership Development
    • New Clinical Leader Development Course
    • Emory Professional Leadership Enrichment and Development Program (EM-ProLEAD)
    • Pathways to Leadership Excellence
    • New Leader Onboarding
    • Executive Leadership in Academic Medicine
    • Woodruff Leadership Academy
  • Mentoring
    • Mentoring Collaborative
    • Career Optimization and Mentoring Program for Academic Success and Support (COMPASS)
    • Mentoring Resources
  • Appointments, Promotions and Tenure
  • Awards and Recognitions
    • National Doctors' Day
    • Educator Appreciation Day
    • Researcher Appreciation Day
    • Faculty Recognitions Week
    • Emory at Grady Awards
    • Dean's Distinguished Faculty Lecture and Award
    • Dean’s Eminent Investigators
    • Macy Faculty Scholars Program
    • Executive Leadership in Academic Medicine
  • Continuing Medical Education (CME)
Emory University Homepage

Contact & Location

Emory University School of Medicine
100 Woodruff Circle
Atlanta, GA  30322 USA
  • Contact Us
  • Maps & Directions
  • Careers

Information For

  • Alumni
  • Faculty & Staff
  • Patients
  • Residents & Fellows
  • Students
Support the School of Medicine School of Medicine Intranet
facebook facebook twitter twitter linkedin linkedin instagram instagram youtube youtube
© 2025 Emory University
  • Privacy Policy
  • Emergency Information
  • EEO Employer-Disability/Veteran Statements