New Student Tech Support
Request Tech Support
Are you an incoming (or current) SOM student, resident, or fellow and need tech support?
Just Call, Click, or Come By (SOMITS hours (M-F / 8am-5pm)):
- Call: 404-727-6648
- Click: meded-help@emory.edu (email opens a support ticket with the SOMITS Curricular Support team).
- Come By: We're located in Suite AB51 (basement) of the James B. Williams Medical Education Building.
New Student IT Checklist
Please reach out to SOMITS if you need any assistance with the steps below.
Step 1 - Submit a completed New SOM Student BYOD Compliance Form.
Step 2 - Setup your laptop / smartphone with an SOMITS team member during your class’ IT orientation or schedule a 1-on-1 session by sending an email to meded-help@emory.edu (for Anesthesiology Assistant students, please reach out to your program's local support for device setup assistance).
Step 3 - Either attend a new student IT orientation with your class or review it here (see below).
Student Bring-Your-Own-Device (BYOD) Requirements
All SOM students are required to have a laptop and a smartphone that meets or exceeds SOMITS' minimum requirements, per the Student Handbook IT policy.
Student BYOD Laptop Requirements (Minimum):
While not required, we strongly recommend laptops be no more than 4 years old from date of purchase.
- Memory: 8GB RAM
- Hard Drive Storage: 256GB HDD or SSD (Less than 256GB ok, but may need ext. storage)
- CPU: Intel i5 (Mac or PC)
- OS (PC): Windows 10 (64-bit) version 20H2. Alternate versions (RT, Win10/11 S mode) not supported.
- OS (MAC): MacOS 12 (Monterey)
- Screen Resolution: 1366 x 768 pixels
- Emory WiFi Compatibility: WiFi 802.11g (802.11n better, 802.11ac best)
- Antivirus: An antivirus must be installed / working properly. Examples include:
- Windows Defender (PC)
- Microsoft Safety Scanner (PC)
- Malwarebytes (PC / MAC)
- Sophos (PC / MAC)
- Adaware (PC)
- Avira (MAC)
- Prohibited Device Manufacturers:
- Huawei
- ZTE Corp.
- Hytera
- Hangzhou Hikvision
- Dahua
- Prohibited Service Providers:
- AO Kaspersky Lab
- China Mobile International USA, Inc.
- China Telecom (Americas) Corp
- Pacific Networks Corp (including subsidiary ComNet (USA), LLC)
- China Unicom (Americas) Operations Limited
Student BYOD Laptop Requirements (Recommended):
While not required, we strongly recommend laptops be no more than 4 years old from date of purchase.
- Memory: 16GB RAM (or higher)
- Hard Drive Storage: 512GB SSD (or higher)
- CPU (PC): Intel i9 (or higher)
- CPU (MAC): Apple M1 (or higher)
- OS (PC): Windows 10 or 11 (64-bit) version 21H2. Alternate versions (RT, Win10/11 S mode) not supported.
- OS (MAC): MacOS 14 (Sonoma)
- Screen Resolution: 3840 x 2160 pixels (4K UHD (or higher))
- Emory WiFi Compatibility: WiFi 802.11g (802.11n better, 802.11ac best)
- Antivirus: An antivirus must be installed / working properly. Examples include:
- Windows Defender (PC)
- Microsoft Safety Scanner (PC)
- Malwarebytes (PC / MAC)
- Sophos (PC / MAC)
- Adaware (PC)
- Avira (MAC)
- Prohibited Device Manufacturers:
- Huawei
- ZTE Corp.
- Hytera
- Hangzhou Hikvision
- Dahua
- Prohibited Service Providers:
- AO Kaspersky Lab
- China Mobile International USA, Inc.
- China Telecom (Americas) Corp
- Pacific Networks Corp (including subsidiary ComNet (USA), LLC)
- China Unicom (Americas) Operations Limited
Student BYOD Smartphone Requirements:
- Smartphone must be capable of running Emory's Duo 2-factor authentication app.
- OS: iOS or Android.
- Smartphone Manufacturer / Model: Any manufacturer / model smartphone capable of running Duo on iOS or Android.
- Prohibited Device Manufacturers:
- Huawei
- ZTE Corp.
- Hytera
- Hangzhou Hikvision
- Dahua
- Prohibited Service Providers:
- AO Kaspersky Lab
- China Mobile International USA, Inc.
- China Telecom (Americas) Corp
- Pacific Networks Corp (including subsidiary ComNet (USA), LLC)
- China Unicom (Americas) Operations Limited