Computerized Patient Record System (CPRS)

VAMC Physician Contacts for CPRS

To find out who your physician contact is for CPRS, email

Accessing Computerized Training

CPRS training modules can be found here.

A listing of CPRS tips and tricks from users nationwide can be found here.

Obtaining CPRS at Home

In order to have access to the CPRS computer system, faculty and residents should apply for VPN home access. You must log in every 30 days or you will have to re-apply. 

Request Remote/VPN Access from your VA computer. Please remember the date that you apply for your VPN account - you will need to reapply annually on or before that date to keep your VPN account from being disabled. 

You will need to upload the following certificates (downloaded from TMS) or your account will be denied:

  • Mandatory Training for Trainees (residents and academic affiliates only. This is alternate acceptable training for VA Privacy and Information Security Awareness and Rules of Behavior)
  • VHA Privacy & Information Security and Rules of Behavior
  • Privacy & HIPAA 

After uploading these training certificates to your Self Service profile, please notify the Information Security Officers at VHAATGISO@VA.GOV, letting them know that you are requesting VPN access. 

To find out your service line contact for assistance in accessing CPRS at home email

CPRS Skills List

The CPRS Skills List serves as a guide to the skill set that will expedite efficient patient care with CPRS. There are many options to generate time saving automated lists and templates and it is possible to spend years working with CPRS while being unaware of these powerful tools. The goal is to identify items on the list that are unfamiliar, then seek training from available computerized and internet resources or contact VAMC Ambassadors to arrange a personal tutorial session. Charles Demosthenes, an outpatient clinic VA physician, contributed most of the items on the CPRS list. CPRS technical support issues should be routed through the helpdesk by dialing (404) 321-6111 Ext 4357, or your service line ADPAC. Email the ADPAC group at

Citrix Access Gateway (CAG)

There is now a simplified CAG access experience called Citrix StoreFront. The new interface uses a single website and can be used to access VA Citrix farms from internal VA computers or from internet connected endpoints.

Accessing the new VA CAG website from the internet sends you to the familiar VA CAG logon page. Once you authenticate, StoreFront presents you with a new FAVORITES page in addition to the APPS and DESKTOPS tabs you are familiar with from the legacy interface. Storefront also:

  • Aggregates all Citrix environments into a single interface so users configured for access on more than one Citrix farm don't need to navigate multiple websites nor ask their Information Security Officer (ISO) to assign them to multi-farm.
  • Reduces the number of PIV prompts from 3 to 2 when connecting to CAG
  • Provides a seamless PIV authentication experience from Windows, macOS, and Google Chromebook computers

If you have questions or want to learn more about StoreFront, documentation can be found on the VA Remote Access Information and Media Portal. In addition, Enterprise Help Desk assistance for Citrix can be obtained by calling (855) 673-4357, Option 6 or via email at

Clinical Application Coordinator (CAC) Activities and Contact Information

Clinical Application Coordinators can be contacted for:

  • Creating and managing menus
  • Creating and managing clinical reminders
  • Creating and managing data objects and template objects
  • Creating standard notes and templates
To access your clinical application coordinator, email

Changing your Electronic Signature Code:

  1. Go into Vista and at the main menu, type in “tb” (for toolbox).
  2. Choose the option “Electronic Signature code Edit.” (8-20 characters are required in a mix of alpha, numeric, and symbols)

Encrypted Email (PKI=Public Key Infrastructure)

Encrypted email is needed to email any patient information. An ID badge must be inserted in the computer used to send encrypted email. Contact your department to find the program specialist for information technology for additional information. 

Incident Reporting

For information regarding reporting adverse events or near misses, visit the Incident Reporting Systems page.

Atlanta Clinical Resources

A wealth of information, including access to UptoDate, the New England Journal of Medicine, and OVID, is available under the Tools menu of CPRS. By selecting “more” then several sites can be selected, including "Atlanta Clinical Resources" which links to many other information sources. This information is also accessible on the Atlanta VAMC website without a logon from any VA computer.