Supported Software and Hardware

 

Supported Software

Extent Software/Hardware is Supported

Communication Software

 

 

Emory OnLine (PC)

Be able to install, configure, and troubleshoot PPP (Point to Point Protocol) for:

·         Dial-up Networking

Telnet

Basic Steps of setting up a telnet session for:

  • Host Explorer tn3270 and vt100(Windows)

Internet-related

 

 

Browsers

Advanced understanding of these utilities and apply appropriate settings.

  • Netscape 4.0 and later
  • Internet Explorer 4.0 and later

E-mail

Intermediate understanding of configurations for:

  • Netscape Messenger 4.0 and later
  • Outlook Express 4.0 and later
  • Learnlink 
  • Groupwise 5.5 and later

FTP

Intermediate understanding of this utility and appropriate settings for:

  • WS-FTP (Windows)

(No Mac, Unix or Dos-based ftp.)

 

 

Educational Applications

 

 

MS Office 97 and later

Advanced understanding of application.

  • Installation and limited configuration options.
  • Basic concepts and techniques such as editing, formatting, printing and saving documents.

Corel Office 7 and later

Advanced  understanding of the application.

 

  • Installation and limited configuration options.
  • Basic word production processing concepts and techniques such as editing, formatting, printing and saving documents.

 

 

Operating Systems

 

 

Windows NT v. 4.0

Advanced  understanding of system.

  • Understand how to customize the user interface, manage documents and folders, use system tools and configure.
  • Understand networking and communications functionality for TCP/IP and IPX.

Windows 95/98

Advanced  understanding of system.

  • Understand how to customize the user interface, manage documents and folders, use system tools and configure.
  • Understand networking and communications functionality for TCP/IP and IPX.

Virus Software

 

 

Dr. Solomon

Intermediate understanding of system.

  • Install and configure application
  • Specific problems and solutions caused by the virus software
  • Common virus indicators

McAfee Antivirus

Intermediate understanding of system.

  • Install and configure application
  • Specific problems and solutions caused by the virus software

·         Common virus indicators

 

 

Services

 

 

Network Connectivity

SOM IT will troubleshoot and resolve network connectivity issues up to the router.  Any network issues beyond the router will be directed to the Network Communications Division.  SOM IT will manage IP number requests with the assistance of the department’s Access Coordinator.  The departmental Access Coordinator will be responsible for requesting security login IDs from Emory Healthcare.

LAN Line Requests

Department will oversee site evaluation and will be involved with the contracting company performing the line installations.  The departments will be responsible for all accounting and billing functions with the contracting company. 

Hardware and Software Purchases

SOM IT will advise on hardware and software purchases as requested by the requesting department.  The SOM IT department will not order, pick up or deliver any purchases. 

Hardware Setup and Relocation

SOM IT will setup computer hardware providing the equipment has been delivered onsite.  The SOM IT will not move any equipment nor will the department setup up non-PC related equipment.

Hardware Configuration

SOM IT will install, remove or alter PC components including hard drive, RAM, modems, NIC, etc.

 

 

NOTE:  The Service Level Agreement will provide greater oversight of all services.

 

 

Peripherals

 

Printers

Advanced understanding of:

  • Installation, configuration and troubleshooting printing issues
  • Resolve minor mechanical issues
  • Network configurations for networked printers

 

NOTE:

Some printer issues, such as printer servicing and routine maintenance, will be directed to a local contracting company that will be managed by the requesting department.

 

Scanner

Intermediate understanding of:

  • Installation, configuration and troubleshooting scanning issues
  • Resolve minor mechanical issues

External Storage Devices

Intermediate understanding of:

  • Installation, configuration and troubleshooting storage issues
  • Resolve minor mechanical issues

 

 

Supported Hardware

 

Personal Computer

SOM IT department will only support IBM-compatible computers.  The department will not support Macintosh, Sun, or Linux/Unix computers.  All support-related issues involving these machines will be directed to an outside contracting company that will be managed by the requesting department. 

Hardware Requirements

SOM IT department will only support PCs that meet the following minimum requirements:

  • 133 MHz or faster processor
  • 1 Gig or greater hard drive
  • 28.8 Kbps or faster modems (if applicable)
  • 16 MB RAM or greater